Terms & Conditions

1. About the service provider

Itqan is a specialized service for AC, electrical, plumbing, and home-appliance maintenance in Jeddah and Makkah, Kingdom of Saudi Arabia.

You can reach us by phone at +966 53 619 3021 or by email at hello@itqan-maintenance.com.

2. Services

We provide inspection, repair, periodic maintenance, and installation services as described on the site. Some work may require spare parts, which are charged only with your prior approval before execution.

3. Ordering & number verification

A service is requested by entering your Saudi mobile number and confirming it with a code sent by SMS (OTP). Entering the correct code confirms your request and your consent for us to contact you to fulfil it.

4. Pricing & payment

Prices are shown in Saudi Riyals and include what is stated in each plan; VAT is added where applicable under the regulations.

Online payments (such as gift cards) are processed through a licensed payment gateway supporting mada, credit cards, and Apple Pay. We do not store your card data; it is processed directly by the payment gateway.

5. Gift cards

• A card is issued with a unique code for the value you choose.
• Card value is redeemable only for our maintenance services and is not exchangeable for cash.
• You are responsible for keeping the card code confidential; we are not liable for use by anyone other than the owner.
• Card validity and use are subject to the applicable regulations in the Kingdom.

6. Warranty

We provide a warranty on repair work and spare parts for the period stated per service (up to 90 days). The warranty does not cover faults resulting from misuse, third-party intervention, or factors outside the scope of the work performed.

7. Cancellation & refunds

You may cancel a request before the service begins at no charge. Once work has started, the value of completed work and used spare parts is charged.

Eligible refund requests are processed via the same payment method within the period defined by the regulations and the payment gateway.

8. Customer responsibilities

• Providing accurate contact information and access to the service location.
• Preparing the work area and enabling the technician to perform the task safely.
• Disclosing any known hazards at the service location.

9. Limitation of liability

We exercise due professional care in providing our services. We are not liable for indirect damages or pre-existing faults unrelated to our work, to the extent permitted by the regulations.

10. Intellectual property

All site content — text, logos, and designs — is owned by Itqan and may not be used or copied without prior written permission.

11. Governing law

These terms are governed by and interpreted under the laws of the Kingdom of Saudi Arabia, and the competent judicial authorities in Jeddah have jurisdiction over any dispute arising from them.

12. Changes to the terms

We may update these terms from time to time. Updates take effect once published on this page, with the “Last updated” date above refreshed accordingly.

13. Contact

For any inquiry about these terms, contact us at hello@itqan-maintenance.com or +966 53 619 3021.